Your Privacy Rights
We do not sell or lease any personal information to any 3rd party. You can request and access a copy of the personal information we hold under the General Data Protection Regulation 2016. You can request for us to erase all of your personal information at any time. You can request for restrictions to be set of how process your personal information. You have the right to object to us processing your personal information You have the right to withdraw your consent at any time.
If you believe any of the personal information we hold is incorrect or incomplete, please email or write to us on the address below as soon as possible and we will promptly make any required corrections.
You have the right to lodge a complaint to with the Information Commissioner’s Office. If you have any concerns please visit their website https://ico.org.uk
Please submit any of the above requests in writing to Merchant House Hotel, 49 Falmouth Road, Truro, Cornwall, TR1 2HL
T/A Merchant House Hotel
Last updated August 2021
Full name (& passport for any non-UK residents over 16). We collect these details from you on a contractual basis and because we have a legal obligation under the Immigration & Hotels Records Order 1972. We store this information electronically on our hotel system as well as paper records for your booking. We store these details for 3 years electronically and the paper records for 5 years. After 3 years the hotel system will automatically remove all of your records. After 5 years all paper records will be destroyed accordingly.
Address (including postcode, telephone number, email address, full card details, (to either secure your booking or to take payment), unique MAC/ IP address.
Who processes this data? You (when booking online), booking services and Merchant House reception staff.
Who has access to this data? The company and employees of Merchant House Hotel, booking services, computer & hotel system support.
Vehicle Registration & CCTV Images
We collect this data from you on a legitimate interest basis for safety.
Your vehicle registration will be stored electronically on a LAN connected computer and on a paper registration list at Merchant House, and only retained during your stay. Once you have departed, this information is deleted from our computer. CCTV data will be stored electronically on a computer at Merchant House and retained for 14 days. After 14 days the data is automatically deleted off the system.
Who processes this data? You & Merchant House reception staff.
Who has access to this data? The company and employees of Merchant House Hotel, computer & CCTV support.
Such as health/medical comments or dietary requirements. We collect this information from you on a consent basis solely for the purpose of your stay.
We store this information electronically on our hotel system as well as paper records for your reservation, including reception handover diary if required.
We store these details for 3 years electronically, and the paper records for 5 years. After 3 years, our hotel system will automatically remove all of your records. After 5 years all paper records will be destroyed accordingly.
Who processes this data ? You and booking services (when booking online). The company and employees of Merchant House Hotel.
Who has access to this data? The company and employees of Merchant House Hotel, & computer & hotel system support.
Hotel Website Bookings
by clicking ‘BOOK ONLINE’ you will be sent to a 3rd party website called Siteminder, the website address is www.thebookingbutton.co.uk/properties/merchanthousedirect
This website is used to create your hotel stay, gather all of your details which they then send directly onto our hotel system to create your hotel booking. Your booking details will also be on Siteminder’s website which can only be accessed by the hotel with the secure log in details.
Third Party Website Bookings
If you have booked via a 3rd party website called Booking.com your personal data supplied to them during your booking process is filtered, therefore we only receive your name, number if supplied, card details for payment in advance and address if supplied, therefore we gather other information from you on arrival on a contractual basis
If you have booked via a 3rd party website called Expedia/ Hotels.com, your personal data supplied to them during your booking process is filtered and we only receive your name and telephone number, therefore we collect all other information from you on arrival (Please note when booking with Expedia/Hotel.com you pay them when booking, not Merchant House therefore we will not have your card details stored)
If you have booked online via Booking.com/ Expedia/ Hotels.com we do not receive your email address from these booking services therefore we collect this information on your arrival on an consent basis.
All details stored electronically on the LAN computer at Merchant House is backed up twice a day onto a secure account with Dropbox.
Merchant House Hotel Newsletters
Please note that access to this website is limited by secured access only by account users.
We collect your email address when you sign up online and give consent to Merchant House to use in order for you to receive our latest news and offers. You also have the choice to give us consent to use your email address during the booking process, when booking direct over the phone, or during your check in and registration process.
If you have signed up too receive these newsletters on our “Stay in Touch” page on our website you will be on the mailing list indefinitely. If you have given us consent to receive our email newsletters during the booking or check in process your details we be stored electronically on our hotel system for 3 years since your last stay, however you will only receive an email from us if you have stayed within the last 2 years. After the 3 years all of your data is automatically deleted off our hotel system.
If you decide you no longer want to receive our email newsletters, at this point you simply select ‘UNSUBSRIBE’ on one of our emails and all your email address will be added to a suppressions list which is stored on Campaign Monitor’s website and retained indefinitely to ensure your email address is not used again by Merchant House.
General number of visits to website, what pages were visited, geographic information, average time spent on website, from another website, if any, how you found our website. This data is held for 26 months on the Merchant House secure log in on Google Analytics website which after this time is automatically deleted.
Who processes the data? You
Who has access? The company, and employees and associates working in connection with the hotel marketing.