WE ARE ONLY OPEN FOR KEY WORKERS/ESSENTIAL WORKERS FROM WITHIN THE UK AT THIS TIME
For all Key Workers/Essential Workers –
Sanitise stations and social distancing signs are located at all entrances.
Check in is done from a 2 metre distance and we have a permanent screen up on our reception desk. All pens,keys and card machine are sanitised for all individual guest check in.
Check out is simply leaving your key on the reception desk when you leave and we will email you your receipt.
A breakfast bag is included in your room rate. We do not offer dinner but we have cutlery and plates for take-aways/ready meals and a guest microwave/fridge/freezer for you to use. We also have a guest laundrette for you to use free of charge.
There is a coffee machine where you can help yourself to a takeaway coffee or tea.
You can simply book direct on our website and we will then need you to email us proof that you are a Keyworker from your employer before we can process your booking.
After each guest departs the room it is thoroughly cleaned with detergent and disenfectant and clean cloths for each room.
All linen and towels are double bagged and sent to the laundry after 72 hours.
All cushions and throws have been removed to avoid the spread of Covid19 so we apologise for the rooms looking bare.
During your stay your room is left undisturbed until you check out so daily cleaning is not possible for the moment. If you are staying longterm we may need to move you to another room so that we can enter to clean it.
Guests of Keyworkers are not permitted to visit during your stay to keep us all safe so please don’t bring partners with you unless they can prove they are a key worker/Essential worker and can prove they are working.
The hotel is manned 24 hours, has a Covid 19 Risk assessment and our fire safety is up to date so rest assured you’re in safe hands staying with us 🙂
If you need further reassurance please give us a call on 01872 272450.
If you have any queries please email us on [email protected] or give us a call on 01872 272450
In the meantime, I hope you continue to stay safe and look after yourself and loved ones.
Nicky Whittaker – Owner
The perfect retreat for the wanderers, the explorers, the suited-and-booted and the wetsuit-clad, Merchant House has something for everyone.
As soon as you step through the gorgeous Victorian façade, it will be no time at all before the relaxed, laidback atmosphere of Merchant House hotel wins you over. Friendly, welcoming and yours to call home for the duration, the culture here is all about getting settled in and setting out to celebrate all that Cornwall has to offer.
Staying with us for the first time or visiting again, our fantastic range of bedrooms will ensure the perfect set-up for you. Whether you are looking forward to an adventure holiday, romantic getaway or business break, we offer every type of accommodation from cosy singles to super kings. We even have dog-friendly rooms and a range of doggie amenities, so no one gets left behind!
Once you’ve dropped off your bags and revived with some complimentary hot drinks and goodies (there’s a welcome pack for you pup, too), you can waste no time in discovering the wealth of attractions and activities nearby. Ideally located for exploring the whole county, you can make the most of our ample free parking, the leisurely 10-minute stroll into Truro’s picturesque centre or the train station 15 minutes away on foot.
Wanderlust inspired, simply fill your agendas with white-sand beaches lapped by turquoise seas, subtropical gardens overflowing with multi-coloured flowers and cobbled streets lined with shops and boutiques. If you have any energy left at the end of the day, you can dine out in one of the city’s many fantastic local restaurants, or if you feel like crashing out, gather up a takeaway and sit back in the hotel’s lounge, reliving the day’s adventures.
Looking forward to welcoming you.
Recommended by Visit Truro & Visit Cornwall.
Reviewed & Recommended by Lonely Planet