Cookie Policy


 

What are Cookies?

Cookies are small text files which ask permission to be stored on your computer. Once you agree these files allow us to monitor analytic cookies which provides such information as web traffic and your movement around our website. Cookies themselves do not contain any personal information, and Merchant House does not use cookies to collect any personal information.

Why we use Cookies

We use cookies to help improve the services and your experience on our website as they analyse the data of the number of visitors to our website, which pages were visited, which pages have not been visited, and how long users are browsing our website. This data is used for statistical analysis purposes only and is stored on our Google Analytics account which is secured with passwords.

You can choose to decline the use of cookies when visiting our website but this may restrict your browsing.

Session Cookies

These cookies only last for the duration of your visit to our website. We use session cookies to help improve your experience with us and to support key activities that you want to undertake on our website.

Persistent Cookies

These cookies are uploaded onto your computer/device and remain in place until they expire or you choose to delete them.

Social Media Cookies

These cookies are used when you share information using a social media sharing button. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

Facebook Feed

Customer Reviews

Perfection

Great hotel, really friendly and helpful staff giving a warm welcome. Superb quiet and comfortable room with spotlessly clean ensuite bathroom.

Easy free parking and good quality Wi-Fi. Continental breakfast was very good, fresh fruit and a good cereal selection. Excellent coffee!

Many thanks.

Simon M - UK
Excellent

Lovely room and super friendly staff, pleasent location with only a short walk down hill to the town.

Spotlessly clean and good Covid measures in place. Tea coffee supplied as you need it and towels available on the landing as required if you need more than supplied in the room.

Highly recommended.

222gavinr- UK
Very comfortable stay

My wife and I stayed one night in this hotel while touring in Cornwall. It could not have been a better choice for us. The staff were very welcoming and helpful, and the room had a huge king size bed (wider than length) in a very comfortable room. Despite being on a main arterial road into Truro centre, it was very quiet at night and we could sleep with the window open. 10min walk into the town centre that has a wide range of restaurants, shops and facilities, although it seemed like a 20min walk back up the hill to the hotel! Good range of food for breakfast too. No dining facilities otherwise, but the hotel supports guests ordering take-aways if wanted.

barrystuart2017 - Bedford, UK
Truly an old fashioned customer based warm welcome

From the point of walking in the door the welcome was truly felt, nothing was to much trouble. Our dog was met with the same greeting and even had his very own welcome pack, there is a pet friendly walking area, a dog shower and towels to dry your pooch.

As for us humans, we were able to bring in and eat our takeaway in the dining area, hotel plates and cutlery was provided. The bed was amazingly comfortable, the shower room was spotless, all in all I would highly recommend this hotel and will definitely stay again if I'm down this way again.

V8820MTkathyc - Clayton, UK
Gem of a place

We arrived with our Cockerpoo Parker to a very friendly welcome. Our room was clean and to a high standard although compact.One nice touch was they provided a fan as the weather was warm. Everything you wished for appeared to be catered for. We were amazed at all the lovely touches and facilities there were for dogs. You could even order take aways and eat in the lounge if you wished although Truro offers quite a few doggy friendly places to eat. There was also a bar. Breakfast was delicious too. We’d definitely be back we loved our stay thank you.

Alijon1 - Benfleet, UK
Friendly and welcoming

I really enjoyed my stay at the Merchant House. The single room was clean and big enough. We stayed four nights and the system put in place during the pandemic, made me feel comfortable and well looked after.

Staff were welcoming, friendly and very helpful. They wore masks when serving breakfast and had a great system in place for social distancing. Facilities were great. A fridge downstairs and a packed breakfast if you're leaving really early, was a great idea.

I will be going back, it's lovely and comfortable. A great base for when you're travelling all over Cornwall.

Caroline B - London, UK

Be the first to hear about latest news & special offers...


I consent to my email address being used by Merchant House to send me their latest news and offers.


Merchant House Hotel

49 Falmouth Road, Truro, Cornwall

Tel: +44 (0)1872 272450