Simon M - UK
Great hotel, really friendly and helpful staff giving a warm welcome. Superb quiet and comfortable room with spotlessly clean ensuite bathroom.
Easy free parking and good quality Wi-Fi. Continental breakfast was very good, fresh fruit and a good cereal selection. Excellent coffee!
Lovely room and super friendly staff, pleasent location with only a short walk down hill to the town.
Spotlessly clean and good Covid measures in place. Tea coffee supplied as you need it and towels available on the landing as required if you need more than supplied in the room.
Very comfortable stay
barrystuart2017 - Bedford, UK
My wife and I stayed one night in this hotel while touring in Cornwall. It could not have been a better choice for us. The staff were very welcoming and helpful, and the room had a huge king size bed (wider than length) in a very comfortable room. Despite being on a main arterial road into Truro centre, it was very quiet at night and we could sleep with the window open. 10min walk into the town centre that has a wide range of restaurants, shops and facilities, although it seemed like a 20min walk back up the hill to the hotel! Good range of food for breakfast too. No dining facilities otherwise, but the hotel supports guests ordering take-aways if wanted.
Truly an old fashioned customer based warm welcome
V8820MTkathyc - Clayton, UK
From the point of walking in the door the welcome was truly felt, nothing was to much trouble. Our dog was met with the same greeting and even had his very own welcome pack, there is a pet friendly walking area, a dog shower and towels to dry your pooch.
As for us humans, we were able to bring in and eat our takeaway in the dining area, hotel plates and cutlery was provided. The bed was amazingly comfortable, the shower room was spotless, all in all I would highly recommend this hotel and will definitely stay again if I'm down this way again.
Gem of a place
Alijon1 - Benfleet, UK
We arrived with our Cockerpoo Parker to a very friendly welcome. Our room was clean and to a high standard although compact.One nice touch was they provided a fan as the weather was warm. Everything you wished for appeared to be catered for. We were amazed at all the lovely touches and facilities there were for dogs. You could even order take aways and eat in the lounge if you wished although Truro offers quite a few doggy friendly places to eat. There was also a bar. Breakfast was delicious too. We’d definitely be back we loved our stay thank you.
Friendly and welcoming
Caroline B - London, UK
I really enjoyed my stay at the Merchant House. The single room was clean and big enough. We stayed four nights and the system put in place during the pandemic, made me feel comfortable and well looked after.
Staff were welcoming, friendly and very helpful. They wore masks when serving breakfast and had a great system in place for social distancing. Facilities were great. A fridge downstairs and a packed breakfast if you're leaving really early, was a great idea.
I will be going back, it's lovely and comfortable. A great base for when you're travelling all over Cornwall.