Terms & Conditions
Reservations are confirmed by Merchant House once the Hotel has received credit/debit card details to secure the booking. Verbal quotations are not binding unless confirmed in writing by the Hotel.
Cancellation & No Show
In the event of cancellation Merchant House must be notified by telephone and followed up in writing by 2 pm the day prior to arrival. If cancelled after 2pm the day prior to arrival one night’s accommodation will be charged and in the case of a no show two nights’ of accommodation will be charged.
Please note: Bookings made via an Agent can only be cancelled or amended by the Agent direct with the hotel. Please note cancellations for group bookings will vary please contact Reception for details prior to booking.
Payment of Accounts
Payment Policy- We require credit/debit card details to confirm your reservation. Payment is required on arrival with credit/debit card, please note if you wish to pay in cash we require a £300 cash deposit. Your credit card details will only ever be charged without your consent in accordance with the Hotels Terms & Conditions; for cancellations, no show or damage charges.
We do not have account facilities therefore if you are booking a large group we will require payment in advance so please contact Reception to discuss other payment options.
Smoking & Damages
Smoking policy: It is against the Law to smoke in the hotel.
If you smoke in your room you will be charged a £100 fine plus £100 per night if the room is unable to be re-let which will automatically be debited from your card details provided.
Any damages to your room will be charged for in full using the credit / debit card details you provided as security.
Damages caused by dogs will be charged in full.
Dogs are not allowed to be left unattended at any time.
The Hotel “Merchant House” shall not, (except in respect of death or personal injury caused by the Hotels negligence or in circumstances of fraud or fraudulent misrepresentation), be held liable for any direct, indirect, special or consequential loss, damages, cost, expense or any other claims, (whether caused by the Hotel, employees, agents or otherwise).
Merchant House has 1 fully accessible double room with ramp access and a full wet room bathroom. The hotels front entrance is accessible with removable ramps to gain access into the lounge area. For the Full Access statement please click here.
Privacy & Cookie Policies
This Agreement was last modified on 9th March 2017
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.merchant-house.co.uk (“the Site”) operated by Merchant House (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.merchant-house.co.uk.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalised terms are defined in this Agreement.
Any email addresses given to the Hotel are automatically enrolled onto the guest database where you will receive emails regarding the latest news, offers and deals.
If you do not wish to receive these emails please click “unsubscribe” at the bottom of the email so your email address is blocked from this sender.
Alternatively if you have any problems email “FAO Marketing” to [email protected]
The Site and its original content, features and functionality are owned by Merchant House and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Merchant House.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of United Kingdom, without giving effect to any principles of conflicts of law.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.