Update 1st March 2021
We will be open on selected dates for Essential Travel only from 1st of March – 16th May 2021 (We will then reopen with the rule of 6 in place from Monday 17th of May)
Essential Travel can be for work, attending a funeral or moving house, however we must have proof of your Essential travel for all guests staying emailed to us on [email protected] and any bookings can be made via our website or if you have any questions feel free to drop us an email.
Check in is between 3pm – 7pm ONLY. If your plans mean you will be arriving after 7pm please call the Hotel on 01872 272450 in advance (before arrival day) to see if this is possible.
Breakfast during this time is a takeaway breakfast bag and our Lounge/ Bar is also closed as per Government Guidelines.
New Safety Measures
In the wake of the coronavirus pandemic, we have been working closely alongside Visit Cornwall and Visit Truro on a detailed reopening plan for the Hotel. We are hoping to reopen from Monday 17th of May 2021, based on the current Government Guidelines and roadmap timelie.
We are committed to ensuring your safety and comfort, we have also implemented a new series of safety measures throughout Merchant House Hotel, including staff retraining, PPE provision and a strict cleaning regime (with no single pen or key un-sanitised!). Read our Covid-19 Risk Assessment here.
Under new guidelines set by the Government, you must wear your face mask in all public areas of the Hotel including corridors – the only times you are not required to wear a mask is whilst having breakfast and/or having drinks in our Bar/Lounge.
For COVID safety reasons we ask that you do not have any visitors at the Hotel during your stay with us.
If you have any symptoms of COVID before you’re due to stay with us, do not travel, please call to cancel your booking.
Easy Check Ins
Check in is from 3pm until 10.00pm. Due to strict cleaning regimes and checks, if you arrive before 3pm feel free to park in our car park and have a walk into the City and return back to check in after 3pm. We are limiting contact during check in, payment for your stay will be taken from your allocated card on the morning of your arrival and a Perspex screen has been put up in reception. As well as the use of two entrances, for arrival and breakfast, to help with social distancing, other additions include plenty of signs to reiterate guidelines and hand sanitiser dispensers for squeaky clean fingers!
Check out is simply leaving your key in the box on the reception desk when you leave and we will email you your receipt.
After spending weeks cooped up, we’re sure the promise of fresh sea air, sprawling beaches and cobbled streets will be well and truly fuelling your sense of adventure. Giving you more security, we’re now implementing a flexible rate which will give all of our guests a free 24-hour cancellation window.