Merchant House Hotel exterior

Merchant House has new owners

Published: 2021-06-28 / Author: Merchant House

Merchant House has new owners

The Merchant House Hotel is under new ownership. We're starting by giving the building and the grounds some fresh kerb appeal! The building and exterior areas are being painted, a new planting scheme is underway, and a small area with outdoor seating is being created at the front.

We have exciting plans to transform the hotel into a great new affordable boutique townhouse for Truro. There will be new in house facilities for our guests, whether here on business, touring around Cornwall, or visiting friends and family.

Over the next few months, the public areas will be transformed to give you an idea of how the hotel will look. Gradually we will renovate all the bedrooms, starting with two or three show rooms later this year.

The hotel has once again opened its doors to the neighbourhood and everyone is welcome to drop in for drinks. If you are staying with us, we hope you enjoy your stay. Please do ask if you have any questions, and if you have any ideas or feedback whilst we make our plans we’d love to know.

If you would like to receive information about the new plans, including special offers or packages as we introduce them throughout the year, ‘sign up to find out’! You can do this in the link in the footer below.

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Customer Reviews

Perfection

Great hotel, really friendly and helpful staff giving a warm welcome. Superb quiet and comfortable room with spotlessly clean ensuite bathroom.

Easy free parking and good quality Wi-Fi. Continental breakfast was very good, fresh fruit and a good cereal selection. Excellent coffee!

Many thanks.

Simon M - UK
Excellent

Lovely room and super friendly staff, pleasent location with only a short walk down hill to the town.

Spotlessly clean and good Covid measures in place. Tea coffee supplied as you need it and towels available on the landing as required if you need more than supplied in the room.

Highly recommended.

222gavinr- UK
Very comfortable stay

My wife and I stayed one night in this hotel while touring in Cornwall. It could not have been a better choice for us. The staff were very welcoming and helpful, and the room had a huge king size bed (wider than length) in a very comfortable room. Despite being on a main arterial road into Truro centre, it was very quiet at night and we could sleep with the window open. 10min walk into the town centre that has a wide range of restaurants, shops and facilities, although it seemed like a 20min walk back up the hill to the hotel! Good range of food for breakfast too. No dining facilities otherwise, but the hotel supports guests ordering take-aways if wanted.

barrystuart2017 - Bedford, UK
Truly an old fashioned customer based warm welcome

From the point of walking in the door the welcome was truly felt, nothing was to much trouble. Our dog was met with the same greeting and even had his very own welcome pack, there is a pet friendly walking area, a dog shower and towels to dry your pooch.

As for us humans, we were able to bring in and eat our takeaway in the dining area, hotel plates and cutlery was provided. The bed was amazingly comfortable, the shower room was spotless, all in all I would highly recommend this hotel and will definitely stay again if I'm down this way again.

V8820MTkathyc - Clayton, UK
Gem of a place

We arrived with our Cockerpoo Parker to a very friendly welcome. Our room was clean and to a high standard although compact.One nice touch was they provided a fan as the weather was warm. Everything you wished for appeared to be catered for. We were amazed at all the lovely touches and facilities there were for dogs. You could even order take aways and eat in the lounge if you wished although Truro offers quite a few doggy friendly places to eat. There was also a bar. Breakfast was delicious too. We’d definitely be back we loved our stay thank you.

Alijon1 - Benfleet, UK
Friendly and welcoming

I really enjoyed my stay at the Merchant House. The single room was clean and big enough. We stayed four nights and the system put in place during the pandemic, made me feel comfortable and well looked after.

Staff were welcoming, friendly and very helpful. They wore masks when serving breakfast and had a great system in place for social distancing. Facilities were great. A fridge downstairs and a packed breakfast if you're leaving really early, was a great idea.

I will be going back, it's lovely and comfortable. A great base for when you're travelling all over Cornwall.

Caroline B - London, UK

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Merchant House Hotel

49 Falmouth Road, Truro, Cornwall

Tel: +44 (0)1872 272450