This access statement does not contain personal opinions as to suitability for those with access needs, but aims to accurately describe the facilities and services we offer all our guests / visitors.


Merchant House Hotel is located on Falmouth Road, 10 minutes walking distance from the centre of  Truro via a fairly steep hill, and has one dog friendly accessibility room with an accessibility wet room.  There is  room for one wheelchair user in the bedroom.

The original hotel building is over a hundred years old. Whilst we aim to meet the needs of all our guests, there are some period features of the hotel which might make access difficult for people with limited mobility.

If you have any questions or require any assistance, please get in touch with our reception team on 01872 272450 or email [email protected].

Pre – Arrival

We are located at 49 Falmouth Road, Truro, TR1 2HL.

The nearest bus stop is outside the hotel, and you will need to get the U1 bus from the Truro bus station to get you here. There is also a stop opposite which takes you back into Truro.

Truro train station is approx 15 – 20 minute walk, and Newquay airport is approx 45 minutes by car.

A2B Taxis are accessibility friendly and can be pre booked on 01872 272989 with A2B

The main road we are situated on is well lit with wide pavements leading you downhill into the town,  where you will find your nearest shops and a wide range of restaurants.

Car Park & Arrival

There is an accessibility parking space at the front of the hotel and one at the rear of the hotel.

If you have reserved the accessible room, we recommend parking at the rear of the hotel as this is directly outside the room. Leave luggage in the car (a member of the team will assist with this), and access to check in at the main building is via the path (on the left as you face the rear of the building.) The path has a slight incline and isn’t covered. The width of the path at its smallest point is 36 inches wide.

At the front of the hotel, there is one step over the threshold into the main building. The second door has no step and is 30 inches wide. Our reception team will put the ramp out when you arrive or need to gain access.

The reception desk is at a high level, 1 metre, however filling in the registration document can be done in the lounge / bar area. The Reception has tiled flooring with carpet in the lounge / bar area.

Accessibility Bedroom

Our Accessibility bedroom is on the ground floor at the rear of the property with its own ramp, with handrails leading into the room, 52 inches wide. This ramp leads directly from the disabled bay to the entrance to the room, door entrance is 32 inches wide.

The room has a 5ft double bed and cannot be split into twin beds. Height of bed from floor to top of mattress is 23 inches high.

There is one chair with an accessibility desk, a wardrobe, 1 bedside tables and a chest of drawers containing the tea tray at an easily accessible height of 25 inches and an additional chair at the far side of the bedroom. There is a wall mounted 32inch flat screen TV with Freeview. The bedroom is well-lit with a light by the accessible entrance, in the middle of the bedroom and 2 bedside lights. There are 3 other rooms on the ground floor next to the accessibility room however there are not accessibility rooms.

Accessibility Wet Room

The bedroom has an accessibility wet room with 2 showers available, the width of the door into the wet room is 32 inches. Height of shorter and movable shower head with hose is 42-55 inches, height of taller shower which is wall mounted is 73 inches high. The dials for the showers are wall mounted at 43 inches. There is a move-able shower seat. The bathroom is well lit with main light and a light above the mirror by hand basin.

Numerous hand rails all around some vertical and some horizontal including by the shower seat and toilet. There are 2 tall wall mounted mirrors, 2 shelves at the height of 37 inches, hand basin at height of 29 inches, and the toilet at height of 18.5 inches.

Bedrooms and bathrooms

Our bedrooms are over 4 floors and accessed via staircases as the hotel does not have a lift. Some of the staircases are narrow and steep.

Rooms have single beds, 4ft 6 double beds or 5 / 6ft beds. Rooms have bedside tables, hanging spaces for clothes, work desks with chairs. All of the rooms have a main light in the bedroom and another in the bathroom, and either bedside lamps or wall reading lamp. Some rooms have additional chairs in the bedroom. All have tea and coffee making facilities and hairdryers.

Our beds are made up with microfibre duvets and microfibre pillows, the decorative pillows on all beds are feather which can be removed if required.

Some rooms have baths with hand held showers. The baths have non slip strips in the bath. Some rooms have small cubicle showers with non-slip strips in the shower.

Breakfast Room & Lounge / Bar 

The breakfast room, bar and lounge lounge area are accessed via the front of the hotel and are located on the ground floor.

The breakfast room/ lounge areas have various tables, height of 29 inches and a mixture of chairs with and without arms, the seat is 18 inches high from floor, which are easily movable for easy access.

There is a TV in this area, (with subtitles if required).

If you have any special dietary requirements, please contact the hotel in advance. We always have gluten free bread, and lactose free and non dairy milk. Please advise the hotel of any specific allergies prior to arrival.

Customer Toilets

Customer toilets can be found at the far end of the bar area on the ground floor.

There is a ladies toilet on the left and a unisex accessible toilet on the right.
The door into the accessible toilet is 27 inches wide with both vertical and horizontal hand rails around the toilet and sink basin. Height of toilet 18 inches, height of hand basin 29 inches.

Both toilets have one main automatic light and a light over the mirror in the ladies.

Public Areas

All hallways and stairwell areas are well lit and as you walk into the areas the light becomes brighter.

The main staircase has 22 steps, 45 inches wide, up to the first floor. There are a further 18 steps up to the top floor via a second narrow, 28 inches wide, fairly steep staircase.

At the rear of the building the ground floor rooms can be accessed via 3 narrow steps, 28 inches down. The accessibility room has a ramp, handrail and no steps.

At the rear of the building the first floor rooms can be accessed via 15 steps, 37 inches wide, and a further 19 steps, 38 inches wide, to the second floor via fairly narrow, steep staircases

The hotel is fitted with a  fire alarm system.

Smoking area

Smoking is not permitted in the hotel by law. There is a designated smoking area at the rear of the hotel.

Additional Information

There are evacuation plans on the back of each guest bedroom door, If you would require assistance in the case of an emergency, please advise reception.

The fire assembly point is in the rear car park all on ground level. There is clear signage around the hotel for your nearest fire exits.

We have a luggage storage area at reception and washing/drying facilities, available.

The hotel has free Wi-Fi.i

The nearest Hospital with an A&E Department is Treliske approx 10 minutes by car, and Truro Health Park (doctor) is 2 minutes by car (with car park).

Contact Information

Full Address- Merchant House, 49 Falmouth Road, Truro, Cornwall, TR1 2HL
Telephone- 01872 272450           Fax number- 01872 223938
Email- [email protected]
Grid Reference- SW 82316 44059

Local: Hospital 01872 250000  Truro Health Park- 01872 221440       NHS Direct Helpline- 08454647
Local carers; Cornwall Care services, 2 Princes street, Truro- 01872 266383
Local accessible taxi: A2B Taxi Truro- Freephone 08001695473 or 01872 272989
Local public transport: /